Terms & Conditions — Mobio+

1. OVERVIEW

Mobio+ provides a subscription service that allows our subscribers to play games, download applications, ringtones, wallpapers, and fitness content, stream movies and series, and much more (the "Mobio+ Content") on certain Internet-connected devices, including, but not limited to, mobile phones, PCs, tablets, etc. (each a "Device"). "Services" means the services provided by Mobio+ to you for discovering and accessing Mobio+ Content, including all features and functionalities, recommendations and reviews, on our website available at Mobio+.com user interfaces, as well as all Mobio+ Content and software associated with our service.

2. ACCOUNT

2.1 Registration

To use the Services, you must have Internet access, a Device, and register for an account online at Mobio+.com by going to the site directly, or indirectly by clicking on an advertising banner on a third-party site promoting the Services (an "Account"). By registering for an Account, you represent, warrant, and signify that:

• (i) you have read, understand, and agree to be bound by these Terms, as may be amended from time to time,
• (ii) any information you provide to us, both when you register for an Account and in the future, is and will be true, accurate, current, and complete, and
• (iii) you are the owner of the Device.

2.2 Account Information

You are responsible for maintaining the confidentiality of your Account login credentials and for all access to and use of the Services through such login credentials (whether or not authorized by you). You may not share your Account with anyone, and you agree to immediately notify us of any unauthorized use or disclosure of your login credentials by sending an email to Help Page. You agree to keep your password secure. Mobio+ will not be liable in any way if we are unable to retrieve or reset a lost password. You agree that we may deny access, use, and/or registration privileges to any Account at any time and in our sole discretion, including if we have reason to believe an Account was created with false information or otherwise used for fraudulent purposes. If you make changes to your settings or user permissions within the Services, it may take some time for our system to process the change and you acknowledge that those changes may not take effect immediately.

3. BILLING

3.1 Fees

You may purchase a paid subscription for the Services from Mobio+ or through a third party as a value-added service, such as your mobile phone carrier ("Mobile Phone Carrier"), and will incur a recurring subscription fee for the Services, including taxes and possible transaction fees ("Subscription Fees"). You can find details for the Subscription Fees on our website, where we will explain what fee options are available to you.

3.2 Payment Method

To use the Services, you must provide one or more Payment Methods as requested during the subscription registration process. You authorize us to attempt a re-charge of the Payment Method associated with your Account in case where your primary Payment Method is declined or no longer available to us for payment of your Subscription Fees. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your Account, we may suspend your access to the Services until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your Account with a third party, including without limitation, through a credit card, e-wallet (e.g., Google Pay, Apple Pay), or a Mobile Phone Carrier in the case of a value-added service user.

3.3 Mobile Phone Carrier Billing

For more information on Mobile Phone Carrier billing, see our carrier billing supporting terms.

3.4 Online Payment Billing

For more information on online payment billing, see these supporting terms.

3.5 Changes to Pricing

We may change Subscription Fees from time to time upon written notice to you.

3.6 Free Trials

We may offer free trials of the Services to non-subscribers from time to time (each a "Free Trial"). A Free Trial may be canceled by you at any time during the Free Trial period in accordance with these Terms. Active subscribers are not eligible for any Free Trials, and if you commit any of the following wrongful acts, then Mobio+ may immediately suspend or terminate your Account in accordance with Section 12.3 and pursue all remedies available to it under applicable law:

• (i) registration of multiple Accounts to access a Free Trial,
• (ii) deactivation and reactivation of subscriptions in order to (re)access a Free Trial, or
• (iii) use of misleading and/or deceptive means or communications to gain access to a Free Trial.

3.7 Refunds

Our company values its customers and strives to provide quality products and services. We understand that sometimes, customers may need to request a refund for a purchase made through the Services using an online Payment Method. Refunds for such transactions will be granted in our sole discretion. If you are not satisfied with your subscription, you may request a refund by contacting our customer support team at Help Page. We will review your request and notify you of the outcome of our review. If your refund request is approved, we will credit your Payment Method, less any applicable fees or charges. In the event that a refund is granted, it may take up to 7–10 business days for the refund to appear. The amount and form of such refund, and the decision to provide them, are at our sole and absolute discretion. The provision of a refund in one instance does not entitle you to a refund in the future for similar instances, nor does it obligate us to provide a refund in the future, under any circumstances.

3.8 No Retention of Payment Information

At no point does Mobio+ collect and store your payment information, such as credit card details and/or account numbers for online payment methods. We use leading payment providers who are all PCI-compliant to facilitate all payments hereunder. We cannot access your payment information and encourage you not to share this information when contacting us for support. If you have subscribed through your Mobile Phone Carrier, we do not have access to your account directly associated with the Mobile Phone Carrier and thus, should a refund be granted, you would need to provide us with your banking details in order for us to refund you directly.

3.9 Vodacom Subscriber Information

Vodacom subscribers can manage or cancel their subscription at any time by dialing *135*997#
Customer support for subscription queries is provided by Mobixone (Pty) Ltd:
Email: [email protected]
Phone: +27 76 563 9425

4. CONDITIONS OF USE

4.1 Age Requirement

You must be at least 18 years of age to become a subscriber of the Services. Individuals under the age of 18 may only utilize the Services with the consent of a parent or legal guardian, under such person's Account and otherwise subject to these Terms.

4.2 Authorized Use Policy for the Services ("AUP")

The Services, including any content accessed thereunder, are designed for your personal and non-commercial use. You may use the Services for the following purposes:

• 4.2.1 Contact Us: We are here to support; whether you call, email, or interact with our Bot friends, we are ready to assist with any queries you may have.
• 4.2.2 Interactions with the Mobio+ Content: You may use and/or download Mobio+ Content within the confines of these Terms.
• 4.2.3 Join the Community: Whether you are a gamer at heart or a fitness guru, you are invited to join our community chat of online subscribers.
• 4.2.4 Tell a Friend About Us: Though we protect the use and association of our brands, we encourage our subscribers to spread the word about the Services in a way that encourages new users to join our community of subscribers.
• 4.2.5 VPN Use: We are mindful that VPN use is legal in many territories, and although our sites do not discriminate against such use, we advise that users who use a VPN do so with caution. Please be advised that some Services, prices, and terms may differ depending on the VPN server used. It is thus the responsibility of the users to ensure that such VPN usage is turned off when engaging with our Services to receive the correct Services, prices, and terms.
• 4.2.6 Prizes: The Company states that the games, apps, and content offered are without prizes and/or any implied 'chance to win' offers. By participating, users acknowledge and accept that no monetary rewards, physical items, and/or other prizes are associated with our content. To view the full AUP, please click here.

(Sections 4.3 through 13.9 remain unchanged)

15. Compliance with Vodacom and Advertising Policies

Mobio+, Mobimilia B.V., and Mobixone (Pty) Ltd jointly commit to comply with Vodacom's terms and conditions for value-added services, including clear disclosure of subscription costs, renewal terms, and cancellation procedures.

All marketing communications and advertising campaigns run by Mobimilia B.V. conform to Google's Advertising Policies to ensure transparency and consumer protection.

Updated Contact Us Section (13.9)

For any subscription-related inquiries, please contact Mobixone (Pty) Ltd support at:
Email: [email protected]
Phone: +27 76 563 9425